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Capturing a screen recording of an issue on your desktop

Upon encountering unusual or errant behaviour on Bookem, we might ask you to capture a screen recording to mail or message us. This article explains how to go about it on desktops.

For screen recording on your mobile device (iOS or Android) go here, otherwise read below for doing so on your desktop.

However, the easiest option on desktop is to use your phone’s camera and message it to our WhatsApp support number on +27 (0) 872500345


  1. Open the app/window that you want to record

  2. Press the Windows key and the letter G at the same time to open the Game Bar dialog

  3. Check the "Yes, this is a game" checkbox to load the Game Bar

  4. Click on the Start Recording button (or Win + Alt + R) to begin capturing

  5. Stop the recording by clicking on the red recording bar that will be on the top right of the program window

  6. Once the recording is stopped, a popup will take you to the recorded video. If you miss the popup, the location by default is "C:\Users\%UserProfile%\Videos\Captures"

  7. Mail it to


  1. Press Command + Space Bar, type in Quicktime

  2. Open QuickTime player

  3. Tap "File" at the top left of the display

  4. Choose "New Screen Recording"

  5. Click 'record button'

  6. Select the area of the screen that is to be recorded

  7. Hit 'start recording'

  8. Stop the recording by clicking on the Stop icon at the top right of the display (target icon)

  9. Mail it to