At Bookem, the security and safety of your data is our top priority. This article provides an overview of the measures we take to safeguard your information.
Our infrastructure is designed for high availability. If a Bookem app server experiences downtime, another instance automatically takes over to ensure uninterrupted access. The same applies to our databases.
All data is automatically and incrementally backed up for up to a month in a geographically separate, secure location. In the unlikely event of a major system failure, your most recent data can be fully recovered with little to no data loss.
We use AES-256 encryption for data at rest on AWS S3, with Galois Counter Mode (GCM) ensuring both security and data integrity. GCM adds a unique authentication tag to the encrypted data, preventing unauthorised tampering.
Data in transit—whether between you, your clients, and our servers—is encrypted using TLS 1.3 for maximum security.
To protect against Distributed Denial of Service (DDoS) attacks, we use Cloudflare’s enterprise-grade protection, ensuring uptime and security.
All documents, invoices, and client details—i.e., any data associated with a client’s profile—are versioned. Older versions are neither overwritten nor deleted, even though you may only see the most recent version within Bookem.
If you need access to a previous version of a document, simply reach out via any of our support channels.