Managing notifications and reminders manually can be time-consuming and prone to errors. With Bookem, you can automate messages to your clients for various purposes, such as confirming appointments, reminding them of upcoming bookings, sending video call links, or even following up with surveys. Here's how to make the most of Automated messages:
To manage client notifications, go to: Settings > Automated messages
Bookem provides a set of default automated messages to handle common booking-related tasks.
Booking confirmed notification
Two booking reminders (one day before and 2 hours before a booking)
Booking cancellation notification
Booking change notification
For businesses that take online booking requests, the following notifications are also set up:
Client booking request notification
Booking denied notification
Booking confirmed notification
For video call services:
Reminder, with video call link
Follow-up reminders are typically used for messaging clients after their last appointment has ended. For example, you could send a reminder after a rehab session to remind the client to book another session with you in two weeks.
Two other examples of follow-up reminders are Surveys and Recalls.
You can send surveys to your clients after their appointment. This is a great way to get feedback on your services and improve your customer experience.
Use recalls to remind clients to rebook, after their last appointment.
Custom automated messages gives you the flexibility to send any type of message you need.
To learn how to set up custom automated notifications for your clients, click here.
Here is an example of an automated message template. Note the variables in purple, these will auto populate with the relevant information, when sent to the client.
And this is what the email looks like, when the client receives it (the SMS will also have the details)