Submit claims to medical aid from Bookem

Bookem allows you to email open or paid invoices directly to medical aid providers while copying your patient, making claim submissions quick and easy.

Here’s how it works:

  • Add the medical aid provider as a client

  • Generate the invoice and enter the medical aid’s email address when sending it

This article covers how to:

  • Send a claim while generating an invoice from your calendar

  • Send an existing invoice from the client’s profile

Note: All invoice emails automatically include a PDF attachment and a secure link to view the invoice online

Adding a medical aid as a client

  1. Go to Clients > + New client

  2. Create a client profile for the medical aid, including their name and claims email address

  3. Repeat this process for multiple medical aids to keep their details handy when sending invoices

Sending a claim from your calendar

  • Generate the invoice and allocate any payments as usual

  • Click Finalise & send

  • Add the medical aid’s email address

  • Customise the email body if needed

Sending a claim for an existing invoice from the client profile

  • Click Save & Send

  • The client’s email address will appear automatically

  • Add the medical aid’s email address before sending

  • Edit the email message if needed, then send the invoice

Checking messages sent to medical aids

You can view messages sent to a medical aid by opening their client profile and going to the Messages tab. This helps you keep track of all communication and confirm that the invoice was sent

Learn more