Lactation consultants provide essential care for mothers and babies - guiding feeding, solving latching challenges, and supporting postnatal recovery. But when your time is split between consults, paperwork, and chasing payments, it can take focus away from where it matters most. Bookem is a secure, South African-built practice management system for lactation consultants that streamlines bookings, intake, notes, and billing into one easy-to-use platform - helping you spend less time on admin and more time supporting families.

From antenatal prep visits to newborn checks, latching assessments and follow-ups, Bookem keeps your diary organised. Parents can self-book online, join via secure video consultations, or you can add sessions manually, with custom rules to set the right duration for each type of consult. Two-way SMS reminders help new moms stay on track even in the busiest days, while automated follow-up reminders prompt rebookings when ongoing support is needed. Whether you're managing clinic sessions, home visits, or off-site services, your calendar stays in sync across all devices and locations.

Lactation support often involves travel, set-up, or a reset between consults. Bookem allows you to add service buffers between appointments, giving you time for travel between home visits, sanitising equipment, or simply preparing for the next family. This keeps your day predictable and ensures every consult starts unrushed.

No more chasing paperwork at the start of each session. Bookem sends digital intake and consent forms automatically via SMS or email before appointments, with details linked directly to the client profile. Capture feeding history, delivery details, consent, or medical background upfront so you arrive fully prepared. Clients can also upload supporting documents such as paediatric notes or growth charts, helping you start every consult with the full picture.

Flexible billing helps you focus on care, not chasing payments. Create branded, medical aid–compliant invoices instantly for once-off sessions or packaged support. Group multiple consults into one invoice, apply monthly billing, or process retroactive invoices at month-end without missing a session. Accept payments on the spot with Yoco POS or send secure online links - with every payment automatically reconciled against the correct invoice so your accounts stay accurate.

Track the health of your practice at a glance. Bookem's reporting dashboards show appointment volumes, income trends, and outstanding balances in real time. Follow up on overdue accounts, monitor busy periods, and see which services are most in demand - giving you the clarity to plan resources and grow sustainably.

Word-of-mouth and trust drive growth in postnatal care. Bookem helps you reach more families with online booking links you can embed directly on your website or social pages. Campaign tracking shows which referrals, ads, or outreach activities lead to real bookings, so you can focus your efforts where they count.

Caring for mothers and babies means managing sensitive histories, follow-ups, and practical resources - all while keeping admin under control. Bookem streamlines the entire workflow with online and video bookings, home visits, service buffers, tailored intake forms, AI-powered documentation, flexible billing, and real-time insights. It's the all-in-one lactation consultant management software in South Africa that helps you run a smooth, professional practice while keeping care at the heart of every consult.